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We’re looking for a

Customer Success Manager

About Prodigy

In the last nine years, Prodigy Education has grown from 3,000 local users to more than 100 million registered users worldwide. As one of the fastest-growing ed-tech startups in North America with global impact, Prodigy connects students, parents, teachers, and school districts with resources that promote a lifelong love of learning. Anyone with an internet connection is welcome to create a free account for its renowned Math Game and try an effective and engaging math platform for grades 1 to 8. For more information visit www.prodigygame.com, or @ProdigyGame on Twitter.

At Prodigy Education, we have an incredible team that works tirelessly to turn our goal of making education a human right into a reality. We are immensely grateful for our amazing team and all they do every day. We welcome people who share our passion to join our team, where you will have the opportunity to help an entire generation of students to LOVE learning.

Our passion is our mission - to help every student in the world love learning!

Please note: During the Covid-19 pandemic, in order to keep all our candidates safe, Prodigy is hiring and on-boarding 100% remotely for the time being.

Overview:

  • As Customer Success Manager drive impactful training and onboarding with private schools across India, helping them to improve math outcomes and help every child love learning. You will help to drive user adoption and retention, collaborate with Sales/Customer Success to drive results within our partnerships, and help to deliver high-quality training to teachers. You will be responsible for maintaining high satisfaction rates amongst our partnered teachers through providing ongoing support and high touch communication. You will build a strong relationship with the key decision makers at schools and showcase the progress of Prodigy implementation to them. You will also be responsible for renewal and upsell of Prodigy to your partnered schools.

Your Impact:

  • Collaborate with Sales to deliver seamless customer experiences
  • Deliver high customer experiences that highlight how Prodigy can help reach their goals
  • Drive adoption metrics throughout the customer journey 
  • Build strong customer relationships and position yourself as a trusted advisor to partnered schools and districts
  • Be a champion of creating customer happiness and satisfaction
  • Drive renewal goals with partnered schools and districts
  • Help troubleshoot technical issues to ensure all partners are set up for success

Who You Are:

  • You thrive in a collaborative environment and love being client-facing
  • You have excellent written and verbal communication
  • You have high attention to detail and can stay organized in a fast-paced environment
  • You thrive while learning new things and want to grow your skills along with the company
  • 2+ years experience in customer success, support, training, or account management

Our Core Technologies:

  • CRM: Salesforce
  • CS Software: Gainsight
  • Others: Gong, Zoom, Zendesk, UserVoice

Bonus Points For:

  • Experience in the educational software space
  • A strong passion for education
  • Experience or background in teaching or education

What We Offer:

  • A lively work environment @ WeWork
  • Health benefits 
  • Gym & Learning Fund
  • Flexible work hours
  • Snacks & Coffee
  • Fun activities
  • Team lunches
Apply for this position

Department: Partnerships

Location: Pune

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Come as you are. We believe the power of our collective potential will transform education. We are building towards a diverse, inclusive, and equitable workplace to empower and create access and opportunity for all. We welcome applications from people from all underrepresented groups, including (but not limited to) people of any gender, age, or religion, members of the LGBTQIA2+ community, BIPOC and other underrepresented races and nationalities, people with disabilities, veterans, and anyone who may contribute to the further diversification of Prodigy Education.  If you feel like you don’t have all the qualifications for this position, and are willing to use your initiative to learn the rest, we’d still love for you to apply! We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Prodigy Game will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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