Our privacy commitment
In delivering Prodigy’s mission to help every student in the world love learning, we are committed to protecting the privacy of our users and providing a safe, online learning environment. Prodigy is committed to collecting only the bare minimum of personal information (or, “information”) needed to individualize a student’s learning and enable progress monitoring for parents and teachers.
Note also Prodigy does not sell nor otherwise trade your personal information. Your information is only used to provide, improve and inform you about our services.
Table of Contents
- 1. How we collect and use personal information
- 2. How we use personal information
- 3. How we share information
- 4. How we store and protect user information
- 5. User's rights regarding their personal information
- 6. How we protect student information and comply with laws
- 7. Updates to this policy
- 8. Contact us
1. How we collect and use information
We collect personal information when users visit our website or create an account to use Prodigy’s games and services. The type of personal information we collect varies depending on the type of user who engages our services, as detailed below:
We collect personal information about student users when the student creates an account directly with us or when the student account is created by a parent or teacher. We collect the minimum amount of information about students using Prodigy’s services. The data we collect allows us to personalize students’ learning and to make progress monitoring for parents, teachers, and others easy and straightforward.
When a Prodigy student account is created, we collect the student’s first name, last initial, location (country, state or province), grade, and password. A student’s location information is gathered to identify and coordinate with their school curriculum. This information is typically provided directly by the student, the student’s parent or teacher. If a student has a class code from their teacher (an alphanumeric code unique to a teacher account), the student will use that code to connect with their class in Prodigy’s game. Students are assigned a unique username based on their first name, last initial and a number. The student then selects a fictional avatar name and appearance from a list of options (e.g., “Billy Summerwalker”), which are the only identifiers that appear in the game.
When registering with Prodigy, parents are asked to provide personal information, including but not limited to their first and last name, email address and a password for the account. Other information may be collected based on the type of account created, such as payment information or their child’s information in order to link the accounts. Note, Prodigy does NOT directly store credit card information — all credit card information and transactions are stored by our payment provider, Stripe. Please click here for more information about how Stripe processes customer information.
Like parents, teachers are asked to provide personal information when registering for a Prodigy teacher account, such as first and last name, email address, a password for their account, school, grade level and/or curriculum (e.g., Common Core Math Standards). Other information may be collected depending on the type of account or teacher.
Prodigy collects information required for a free Prodigy teacher account from the teacher, school/district administrators, and specific schools within the district the administrator works with. For security purposes, we reserve the right to verify a school administrator’s identity via email, telephone, or other reliable method.
Personal information will also be collected from any communications you engage in with us, such as in email, call or customer service inquiries.
Information we collect to provide tutoring services
In addition to the information described above, when Prodigy Tutoring services are engaged by you for your child, Prodigy typically collects the following information:
- Your first and last name
- Your address for billing & personalization purposes
- Your phone number, for contact but also option of text appointment reminders
- Your email address
- Your payment information
- The first name of your child
- Your child’s grade and location or other curriculum information
- Whether or not your child plays any of the other Prodigy games. You have the option to provide your child’s account information and permission to access your child’s Performance Data.
- Information about your child’s learning style and any information regarding academic progress you choose to provide for lesson planning purposes
If a parent has previously created a Prodigy parent account or purchased a Prodigy membership for their student, the above-identified personal information is collected automatically from those accounts.
During tutoring sessions, content from the tutoring sessions is collected by Prodigy, including video images and audio recordings and other personal information provided by a user during the session.
Tutoring sessions are recorded for quality assurance, training, proof of delivery and safety purposes. Video recordings are retained for 60 days and then archived and encrypted. Video recordings are deleted when requested by a parent (subject to any legal requirement to retain such recordings) or automatically after one year.
Data that is no longer personal information
From the personal information processed from use of the Services, Prodigy may create aggregated (lots of combined different parts together), de-identified or anonymized data from what we have processed. What this means is we remove certain identifiers and delineative features of the data collected that make it personally identifiable to a particular User. We may use such aggregated, de-identified or anonymized data to support development or share it with third parties for lawful and legitimate business purposes, including to analyze, build and improve the Services and promote our business. When we share such information, it will not be shared in a way that could serve to identify you.
As students play Prodigy games or use other Prodigy Services, we collect information on the game features they interact with, math or language skills they encounter, and questions answered (hereinafter referred to as "Performance Data"). We use a student’s Performance Data to customize their educational experience. Where a teacher or parent is attached to a student, select components of a student’s Performance Data are reported to that student’s teacher and/or parent to allow monitoring of the student’s progress and to customize the student’s educational experience. Performance Data may also be deidentified and aggregated by Prodigy for the following purposes:
- Improve the products and services; and/or
- Marketing and other legitimate business-related purposes
Such aggregated information will not identify a student or be combined with other information that would allow individual students to be identified.
Information collected by technology — cookies & other things
Like most websites and online services, Prodigy and our third-party providers automatically collect personal information to provide the most fulfilling experience when you visit our website, access our Services or otherwise engage with us.
Generally, we collect such information through a variety of technologies, including cookies, web beacons, pixel tags and other similar technologies. We may use third-party providers to collect this information on our behalf. Using these tools, we can collect information about your device and its software, such as your IP address, browser type, a unique identifier that allows us to uniquely identify your browser, mobile device or your account, and other similar information. We also collect information about the way you use our website, products and services, including the pages you visit, the links you click, how frequently you access the product, or whether you open emails or click links contained in the emails we send you. We collect information about geographic location by analyzing other information, like an IP address, so we can associate a User with the appropriate curriculum. Geolocation data for Tutoring and/or marketing purposes may also be collected to support those services, provide notice of updates and new Services, and notify adult Users about the progress of their students. We may also collect analytics data, or use third-party analytics tools such as Google Analytics, to measure traffic and usage trends for the website and to understand more about the demographics and behaviors of our users.
Cookies are small text files placed on your computer or mobile device when you visit our website. They allow the website to remember a user’s actions and preferences (such as login, language, avatar and others) over a period of time. Cookies can be classified according to their lifespan and the domain to which they belong. By lifespan, a cookie is either a:
- Session cookie that is erased when the user closes their browser; or
- Persistent cookie that remains on a user’s device for a pre-defined time.
With regard to the domain to which a cookie belongs, there are:
- First-party cookies set by the web server of the visited page and share the same domain (in this case prodigygame.com domain); or
- Third-party cookies stored by a different domain from the visited page’s domain. This can happen if the webpage looks for a file outside of our domain.
Pixel tags/web beacons
A pixel tag (or a “web beacon”) is a piece of code used for our Services to collect information about how a user interacts with the web page. Pixel tags allow Prodigy to understand, in one example, if a user has been to a certain web page or clicked on a specific advertisement.
Advertising & your choices
Our Services limit the use, and limit our partners’ use, of automatically collected information, such as IP addresses, cookie identifiers and other device identifiers. Automatically collected personal data is used for the limited purposes of supporting our game Services to students and our internal business operations, including basic Services operations like providing access to the game and its features, individualizing content, and improving and optimizing Prodigy games. Note that contextual advertising is employed by Prodigy, and personal information is processed to help limit the number of times your child might see a particular ad. Prodigy takes multiple steps to avoid and limit the collection of data from our student Users and works to restrict targeted advertising from third parties. For example, Prodigy inhibits third-party ad networks from collecting data for targeted ads when a student user logs into their Prodigy account.
Note: advertisements are not deployed or tracked when a student is playing at school. And while contextual ads may appear in the Service while a child logs in from home, Prodigy does not allow interest-based advertising on those Services directed to our student Users.
To learn more about interest-based advertising and how you can opt-out or limit some online advertising and tracking, you may wish to review the following tools and options:
- Network Advertising Initiative (NAI) at http://www.networkadvertising.org/choices;
- Digital Advertising Alliance (DAA) at www.aboutads.info/choices and http://youradchoices.com/appchoices and the mobile AppChoices app
- Apple operating system (iOS) settings on your mobile device, select “limit ad tracking”
- Android operating system settings on your mobile device, select “opt-out of interest-based ads”
Please note that opting out of receiving interest-based advertising through the NAI’s and DAA’s online resources will only opt-out a user from receiving interest-based ads on that specific browser or device, but a user may still receive interest-based ads on their other devices. You must perform the opt-out on each browser or device you use.
For web browsers, your opt-out choices are often stored by a cookie, which means that blocking cookies may prevent our Services from operating as expected and prevent your choices from being stored. Note that blocking cookies on your computer will not affect your consent choices on a different device, such as a mobile device.
We also offer a 'share page' widget on some of our web pages, where content can be shared easily on the following sites - Facebook, Twitter, Instagram and LinkedIn. These sites may set a cookie when you log into their service. Again, Prodigy has no control or liability when it comes to cookies set by these third-party sites and you should check their cookie policies for more information.
2. How we use information
We use personal information for the following purposes:
- To allow you to register for and use the Services, such as when you securely log into your dashboards, to send a communication about a student’s progress or account, or provide feedback to us. For security purposes, information about a student is only provided to a parent and/or teacher connected to that student’s account.
- To measure a student’s progress and performance and thus adapt a student’s learning experience to that student’s needs.
- To analyze and provide progress reports to parents and teachers on connected student accounts.
- To process payment, communicate with you about your purchase and provide you with customer service. NOTE: Prodigy does NOT directly store credit card information - such information is stored by our payment provider, Stripe. Please click here for more information about how Stripe processes your information.
- To provide technical notices, tutoring, updates, security alerts and customer support.
- To send marketing communications of potential interest to parents. You can choose to stop receiving emails from us by following the instructions contained in the email from us. We do not allow, however, “opt-out” for administrative messages when it comes to supporting your account or the account of a connected student, such as customer support, password reset or retrieval emails.
- To deliver our advertising to parents. Please note: Prodigy does not use information collected from students for targeted advertising to students.
- To assess and improve the products and services, educational content, improve the user experience, research, evaluate and improve the educational efficacy of the Services.
- To adapt, personalize and customize your experience by measuring student progress and adapting the Services to learning needs.
- To monitor, maintain, analyze and improve the functionality of the Services.
- As we believe may be necessary and appropriate to comply with applicable laws and regulations; to comply with legal process; to respond to requests from governmental authorities; to detect violations of and enforce our Terms & Conditions; to protect the security of the website, products and services; to protect our rights, privacy, property, safety or that of you or others; and to allow us to pursue any available remedies or to limit damages that we may sustain.
We only share information collected in limited circumstances. We do not disclose the personal information of students to third parties for marketing or promotional purposes.
We share information with third parties to:
- Perform certain services for us such as analytics, credit card processing, conduct research or evaluate the products and/or services, provided those service providers agree to contractual protections to safeguard the information, keep it confidential and use it only for the purposes permitted by our agreements;
- Carry out work on our behalf, including legal and financial advisors;
- Respond to a request from a court, law enforcement agency, or other government entity if we believe such is in accordance with or required by law;
- Safeguard our users and our company where we believe certain actions are inconsistent with our Terms & Conditions or other agreements or policies, or to protect the rights, property and safety of Prodigy or a third party;
- Inform or support negotiations of a possible merger, sale, financing or transfer of all or a portion of our business to another entity; and/or
- Support inquiries either at your direction or with your informed consent.
We may, as permitted by applicable law, use or disclose de-identified data and/or aggregated data (and thus not personal information) for research purposes, distribution to outside research partners or the preparation of and distribution of reports containing aggregate information and/or data provided that no individual or information about an individual can be identified with such data.
4. How we store and protect user information
The information we collect is stored and processed in the United States in environments designed to ensure only authorized individuals have access to the servers where information is stored. Because we understand and respect the trust placed in us to properly protect your information, Prodigy takes great care to maintain commercially reasonable standards of data security and protection, and continues to implement those measures for our servers in the United States, Use of our website, of our products or services outside of the United States, indicates to us that you understand our processing of data occurs in the US, that you approve of our standards of care and also consent to have your data transferred to and processed in the United States.
Prodigy maintains strict administrative, technical and physical measures designed to safeguard the information we process. We use industry-standard SSL encryption to transfer Personal Information. Other safeguards include but are not limited to data encryption, firewalls, two-factor authentication and physical-access controls.
When an account is created, the account holder creates a password. You can protect against unauthorized account access by selecting and protecting passwords appropriately, including using unique, multi-character passwords, ensuring devices are only accessed by those authorized to use them and taking care to sign out of online accounts (not just Prodigy, but all online accounts) after you or your student Users are finished using them. Access to personal information associated with User accounts is limited to those Prodigy staff members who require such access to support our Services.
There is absolutely no guarantee that digital or online services are always 100% secure and protected. No information security program or safeguards can be guaranteed to be perfect or impenetrable. We strive to follow industry best practices and to continuously improve our information security measures, but we cannot guarantee the absolute security of your information. We certainly are not and cannot be responsible for the security of information you transmit to the products or Services over networks that we do not control, including internet and wireless networks. Please take care to safeguard your own networks and systems, both at school and at home.
5. User's rights regarding their data
Access, correction or deletion of information
Teacher and parent Users and administrators have the right to access, correct or delete their personal data which is collected and used by Prodigy. Personal data can be accessed and changed by contacting our customer support or via our privacy department through the contact information set out below (How to Contact Us).
Teacher and parent Users may contact us at any time to request access to, deletion or correction of any personal information we have collected from or about student Users associated with their account, including a request to us to cease collecting personal information from those student Users. If a student has an active account, a deletion request from a teacher will not be completed as that student has established the account at home as well. Such requests can be addressed through our customer support department or via our privacy department through the contact information set out below (How to Contact Us).
Parents of students who use the Prodigy Game in connection with an educational institution should contact their educational institution to request access or deletion of the student’s personal information in connection with that or classroom use of the Prodigy games or Services.
Please be aware a request to delete personal information may lead to closing of your account or the inability to use the products or Services or certain portions of the products or Services.
Opting out of email communications
You can opt out of receiving commercial or promotional emails from Prodigy by following the unsubscribe instructions indicated in the email, by contacting customer service or by contacting our privacy department. Opt-out via the link in our Prodigy email to you is the most efficient and direct means of removing your email from our commercial or promotional email lists. Please note we cannot unsubscribe or provide an “opt-out” for non-promotional messages regarding your account, such as account verification, updates to features of the Service, or technical or security notices.
Canceling a Premium Membership
Teachers and parents may cancel their premium memberships by contacting customer support. Please note we retain a User’s account data after receiving a cancellation request.
We automatically delete or de-identify personal data after an account has been inactive for a set period of time, in accordance with our standard data retention policy, even if we do not receive a deletion request.
California privacy rights
Subject to certain limitations, the California Consumer Privacy Act (“CCPA”) provides California residents with specific rights regarding their personal information. For the purposes of this section, personal information has the meaning set out in the CCPA and does not include information that is publicly available, that is de-identified or aggregated. This section does not apply to information we process on behalf of an educational institution customer pursuant to contractual restrictions to process the information solely on behalf of the institution as an educational service provider. This section describes the rights applicable to California residents and explains how to exercise those rights. Under the CCPA, California residents have the following rights:
- Right to request or access personal information. You may be entitled to receive the personal information that we hold about you.
- Right to delete. You may be entitled to request that we delete the personal information that we have collected from you, subject to certain exceptions. If you request that we delete personal information we will take commercially reasonable steps to comply with that request in accordance with applicable laws.
- Right to opt out. Under the CCPA, you have the right to opt out of any sales of personal information that may be occurring or may occur in the future. Note that Prodigy does not sell, lease or otherwise trade for value any personal information. As such, there is no need to opt out as the sale or trade of data is not applicable to our products and Services.
- Right to not be discriminated against. You have the right to be free from discrimination for exercising these rights. Please note, that if the exercise of these rights limits our ability to process personal information, we may no longer be able to provide you with our products and services.
To exercise these rights, please submit an email request to firstname.lastname@example.org with the subject line, “California Rights Request.” We will need to verify your identity before processing your request, which may require additional personal information from you, or that you log into your Prodigy account. In certain circumstances, we may decline or limit the scope of our compliance with your request, particularly where we are unable to verify your identity or locate your information, or as permitted by law.
Users in the European Economic Area (EEA), United Kingdom, and Switzerland
We process personal information on the following legal bases:
- With your consent
- As necessary to Prodigy to perform its obligations under any agreement for Services
- As necessary for our legitimate business interests to provide the Services where those interests do not override your fundamental rights and freedoms related to data privacy
Note, the information we collect may be transferred, stored and processed in Canada and the United States or any other country where we or our processors maintain offices. We will work to ensure transfers of personal information to a third country or an international organization are subject to appropriate safeguards under applicable law.
You are entitled to the rights under Chapter III of the EU General Data Protection Regulation and the UK GDPR, or Section 2 of the Swiss Federal Act on Data Protection concerning the processing of your information, which includes rights to access, rectification and to deletion. To make a request or otherwise exercise your rights, please contact us at email@example.com. To honor such a request, we will need to verify your identity and residency, which may require additional supporting information.
6. How we protect student data and comply with data privacy laws
Helping our Users safely navigate Prodigy’s web, app and game content is one of our top priorities. Our platform is used in large part by student Users in the United States, and as such, our Services are developed in compliance with several US laws, in particular the Children’s Online Privacy Protection Act, or COPPA. In support of this and other of Prodigy’s privacy and security work, note that regardless of your region of use, whether California, Texas or India, Prodigy requires parental permission from a student User to create an account and access Prodigy’s Services. As a parent or guardian, you will be prompted to give parental consent.
International regulations that require adult consent include but are not limited to the following:
- Child Online Privacy Protection Act (COPPA) – United States
- General Data Protection Regulation (GDPR) – European Union
- General Personal Data Protection Act (LGPD) – Brazil
Providing consent & COPPA
If your family member is a Prodigy game User age 12 or younger, they will be prompted during registration and throughout game play online to request parental consent by entering an adult’s email. If they have requested your consent, you will receive an email with a link directing you to our consent page to provide your verified parental consent, as well as to sign into or create your adult Prodigy account.
Please note: Prodigy provides a grace period allowing for student User game access for 14 days. If parental consent is not provided within that grace period, the student User will lose the ability to continue in the game and any personal information processed in support of their progress in the game will be deleted.
You will need to provide consent for each student User in your family. This allows direct confirmation each student User has obtained approval and you, as their adult, have notice of their Prodigy game use. As the privacy laws evolve and change, Prodigy may modify this requirement.
Prodigy & FERPA
Note Record data that has been anonymized, aggregated, or otherwise de-identified such that the data cannot reasonably identify a particular User or School (“De-ID’d Data”), may be processed by Prodigy, including contextual or transactional data about a User’s access and use of the Services. Such De-ID’d Data de-linked from FERPA-protected information may be used by Prodigy for other purposes including analysis, improvements, operations, and the provision or marketing of our Services.
To withdraw consent from an account, please email firstname.lastname@example.org or reach out to Prodigy’s customer service.
iKeepSafe & Prodigy’s work on data privacy
In addition, Prodigy has been granted the iKeepSafe Privacy California Student Badge, signifying our Services have been reviewed and approved for having reasonable policies and practices surrounding the processing of personal information from children consistent with each of the following program guidelines:
- The Children's Online Privacy Protection Act (COPPA)
- The Family Education Rights and Protection Act (FERPA)
- The Student Online Personal Information Protection Act
- California AB 1584 — Privacy of Pupil Records: 3rd-Party Digital Storage & Education Software (California Education Code section 49073.1)
7. Updates to this policy
For minor changes which do not reduce your rights under this policy, we will notify our Users via our website and by noting the Last Modified date at the bottom of this policy. For more significant changes, we will notify our users directly by email if possible, using the email on file, if provided.
Schools with a Prodigy contract will be notified in advance of any material changes to privacy policies concerning the processing of student data, including practices around new or additional data collection, or those that may lessen our prior protections around student-data privacy.
8. How to contact us
Last Modified Date: January 5, 2022